FAQs

We are a professional LED strip manufacturing & trading combo. Welcome to visit us after the epidemic subsides. Now we support using ZOOM for online factory visiting.

We mainly produce LED Linear light ,LED strip lights, LED tape light and LED neon light. To meet the demands of customers’ one-stop purchasing, we also provide related accessories, such as LED aluminum profiles, led controllers, power supplies and connectors, etc.

We mainly use brand LEDs, like Cree, NICHIA, Samsung, OSRAM, Epistar, Sanan, etc.

Our products have ETL, CE, RoHS, UKCA certificates.

Yes, we offer free samples and no MOQ for standard products. But we have MOQ for customized products. MOQ varies depending on the product. E.g., for customized LED strips, the MOQ is 1250 meters.

We offer a 3 or 5-year warranty for different products. Typically, indoor use LED linear ,led strips have a 5-year warranty, while outdoor LED strips have a 3-year warranty.

During the warranty period, if customers provide proof of a product quality issue and it is confirmed by our engineers, we will replace the faulty items. For small quantities, customers do not need to return the defective samples. For larger quantities, customers need to ship back the faulty parts. Repair or replacement products is our max responsibility, we do not assume any other responsibility.

Yes, We have gained a lot of experience on OEM and ODM of LED light strips. We have an experienced R&D team of 10+ members. We will strictly follow the principle that we won’t disclose or sell customer’s unique designs or jointly developed products to another third party.

Usually, we ship orders in 2 weeks. But it will take a little longer if we have the heavy burden of production tasks. It also takes more time for customized products.

We usually ship by DHL, UPS, FedEx, or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping is also optional.

For small orders, generally less than US$200, you can pay through PayPal. But for bulk orders, we only accept 30% T/T advance and 70% T/T before shipment.

Email order details to our sales department, including items model number, quantity, consignee’s contact information including detail address and phone fax number and email address, notify party, etc. Then our sales representative will contact you within 1 working day.

We are selling more to European Union and North America because the markets have a high quality standard for LED products. But other new markets are increasing demand for the latest LED technology. We are also optimistic about the needs of other American and Asian regions.